If you don't have a tracking number or have difficulties tracking your package email us at (hello at 100newthingstotry dot com)
ORDER CHANGES & CANCELLATIONS
If you would like to cancel or change your order, please contact us immediately email@example.com providing your order number and as many details as possible. Unfortunately once your order has been placed, we’re unable to guarantee that we'll be able to cancel or make changes to your order (this is because our warehouse team are super efficient at getting your orders out the door!).
DO YOU SHIP OUTSIDE THE UNITED STATES & CANADA?
We ship within EU, to Canada and the US, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience.
WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 1-3 business days.
Most orders leave the warehouse on the next business day after receipt of payment.
You will then receive notification of both processing and shipment. I'm based in Canada but we are shipping from our warehouse in EU.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. We cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. We will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
The shipments leave EU (if sent oversees) within one day and reach the destination country in the next 1-2 days (from the shipping date). International deliveries vary by country and we're not responsible for the speed of delivery as it's completely out of our control. During severe weather or Holiday seasons shipments might be delayed and tracking limited.
Please note that the shipment leaves EU very quickly and reaches Canada and the US in 2-3 business days. From there it is sorted and distributed at the same pace as other packages sent within respective countries.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in the EU.
WHY DID I GET AN EMAIL TO PICK UP MY PACKAGE? WHERE DO I PICK IT UP FROM?
The packages are sent to the address indicated at the checkout. But If there's nobody home to sign for it, your mailbox is full, or it's a bigger package, local post office may require pickup at the local post office that usually holds your mail. You should also get a paper notification from your post person with the pickup address. As we've learned that some of the post slips go missing, we're sending these automated courtesy emails to avoid packages being returned to the sender in such cases. Our packages are distributed by the national postal services (USPS in the US, Canada Post i Canada, Royal Mail in the UK, An Post in Ireland, PostNL in the Netherlands, etc.)
SO YOU'RE BASED IN CANADA, BUT THE PACKAGE IS SHIPPED FROM POLAND?
Yes, I live, have my business registered, and pay my taxes in BC, Canada. However, as a dual citizen of Canada and Poland, I appreciate that the products I sell support the economies & businesses of both countries that are so dear to me. And that I can offer sustainably manufactured high quality products made by the supplier I trust and who appreciates that little bit of financial support we can offer by manufacturing the products with them.
So whenever you decide to buy from my store, your money goes to real people that stand behind this product. You support a small Canadian business, and a part of the amount you pay supports people in Poland who help make this product possible. And it means a lot to all of us. Thank you.
WHY AS A CANADIAN BUSINESS YOU CHARGE IN USD?
USD is our default currency because we sell globally, and it's the most common currency used by the customers and is recognized globally as a standard currency. Even though I'm based in Canada, and the business is registered here.
However, the store allows choosing other currencies (CAD, EUR, GBP) and depending on your settings, may automatically detect the currency.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
DO YOU SELL WHOLESALE?
Yes. Email us for details (hello at 100newthingstotry dot com).